Terms & Conditions

Last updated: 12 November 2025

1. Introduction

Welcome to Synergi Solutions (“we”, “us”, “our”). These Terms and Conditions govern your use of www.synergisolutions.co.uk, our related services, and any communication channels including WhatsApp, email, or advertising platforms operated by us.

By using our website or services, you agree to these Terms. If you do not agree, you must not use our site or services.

Company details:

Synergi Solutions

Company number: 16364110

📍39 Braishfield Gardens, Bournemouth, Dorset, BH8 0QA

📞 01202 092 988

✉️ [email protected]

2. Our Services

Synergi Solutions provides business automation, AI systems, voice receptionists, CRM integration, lead generation, and marketing services.

Our services may include:

Website and CRM setup and management

WhatsApp Business messaging and automation

Email marketing, newsletters, and lead nurturing

Meta (Facebook/Instagram) and Google ad campaigns

Custom-built AI assistants and workflow automations

Hosting, maintenance, and support

All services are delivered as outlined in your proposal, quote, or invoice.

We reserve the right to modify or withdraw services at any time with reasonable notice.

Synergi Solutions provides technical systems, automation, and operational tooling only.

We do not provide legal advice, regulatory advice, compliance certification, or formal compliance sign-off. Responsibility for regulatory interpretation and compliance decisions remains with the client.

3. AI and Voice Technology Use

Our AI voice and automation systems are used strictly with client consent. We do not use AI to impersonate individuals or brands without explicit written authorisation.

Any voice cloning or automated dialogue is deployed solely to improve service efficiency and is never used to mislead customers or partners.

AI-generated outputs, including call analysis, quality control, summaries, or alerts, are provided as decision-support tools only.

Final decisions, customer outcomes, and regulatory responsibility remain with the client.

4. Payment Terms

Setup and onboarding fees are due before work begins.

Ongoing retainers or subscriptions are invoiced monthly in advance.

All invoices are payable within 7 days unless stated otherwise.

Payments are made via bank transfer or authorised payment links.

Late or missed payments may lead to service suspension or termination.

We are not liable for delays or loss resulting from non-payment or late payment.

5. Marketing and Advertising

We provide marketing and ad management across email, Meta (Facebook/Instagram), Google, and other digital platforms.

You acknowledge and agree that:

Results and ad performance are influenced by many factors beyond our control.

Compliance with Meta, Google, and WhatsApp policies is essential and may result in changes to campaigns or restrictions.

We do not guarantee specific outcomes (e.g., lead volume, ranking, or ROI).

All campaigns must comply with the relevant Advertising Policies of Meta and Google.

Any media spend (ad budget) is billed separately by the advertising platform.

If an account is restricted or suspended due to external platform rules, Synergi Solutions is not responsible for resulting loss or downtime.

The presence of compliance-related automations or alerts does not guarantee regulatory compliance.

Clients remain responsible for ensuring that all advertising, messaging, and offers comply with applicable laws and regulations.

6. B2B Outreach and Lawful Basis

We may conduct legitimate business-to-business (B2B) outreach by email, WhatsApp, or phone in accordance with the UK GDPR and Privacy and Electronic Communications Regulations (PECR).

All such communication is relevant to the recipient’s professional role or business activity, clearly identifies Synergi Solutions, and provides a simple method to opt out at any time.

Recipients can opt out by replying “STOP” on WhatsApp, clicking “unsubscribe” in emails, or emailing [email protected].

7. Email Marketing and Automation

We operate compliant email campaigns and automation workflows under PECR and UK GDPR.

Subscribers must provide explicit consent before receiving marketing emails.

All emails include an unsubscribe link or reply-to opt-out option.

Open and click data may be tracked to improve performance.

Automated messages, reminders, or follow-ups are used only where relevant.

You agree not to misuse our email systems or upload unverified contact lists.

8. WhatsApp and Messaging Compliance

When using or interacting with Synergi Solutions via WhatsApp Business or related automations:

Only opted-in users or legitimate B2B contacts are contacted.

Messages must comply with the WhatsApp Business Messaging Policy and Meta Commerce Policy.

You may opt out at any time by replying STOP or contacting us directly.

A clear human escalation path is always available.

No spam, misleading content, or impersonation is permitted.

Sensitive information must never be sent via WhatsApp.

Violation of platform rules may result in suspension or termination of messaging services.

9. Client Responsibilities

Clients must:

Provide accurate business information and permissions for ad or CRM access.

Obtain any required user or customer consent for data use in marketing or automation.

Comply with applicable advertising, privacy, and consumer laws.

Maintain their own platform accounts (e.g. Meta Business Manager, Google Ads, domains).

Ensure that scripts, disclosures, offers, consent wording, and customer communications meet regulatory requirements relevant to their industry.

We are not liable for errors caused by incorrect data, expired access, or client-side account issues.

10. Intellectual Property

All creative materials, designs, software, and written content produced by Synergi Solutions remain our property until full payment is received.

After payment, non-exclusive rights are granted for intended use only.

You may not resell, replicate, or distribute our intellectual property without written consent.

11. Third-Party Integrations

Our systems may integrate with third-party services.

Each third party operates under its own terms and privacy policies.

Synergi Solutions is not responsible for outages, data breaches, policy changes, or service limitations imposed by third parties.

12. Confidentiality

Both parties agree to maintain confidentiality regarding all proprietary information, trade secrets, or customer data obtained during service delivery.

We will not disclose client information except where legally required or necessary for service operation.

13. Limitation of Liability

Synergi Solutions will not be liable for:

Indirect or consequential loss.

Platform downtime or third-party failures.

Misuse of systems by clients or unauthorised users.

Regulatory penalties, enforcement action, or compliance failures arising from client decisions or usage.

Our total liability shall not exceed the total amount paid for the service during the 3 months preceding the incident.

Nothing excludes liability for fraud, death, or personal injury caused by negligence.

14. Data Protection

We process personal data under UK GDPR and the Data Protection Act 2018.

Full details are set out in our Privacy Policy.

Clients must ensure they have the legal right to share any data uploaded or processed through our systems.

15. Termination

Either party may terminate with 14 days’ notice.

We may terminate immediately for breach, unlawful activity, or non-payment.

Outstanding invoices become due immediately upon termination.

16. Force Majeure

We are not liable for delays or failures beyond our reasonable control.

17. Ongoing Compliance Monitoring

We monitor regulatory and platform updates and adjust services where required.

Changes may affect service delivery.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

English courts have exclusive jurisdiction.

19. Contact Us

Synergi Solutions

📍39 Braishfield Gardens, Bournemouth, Dorset, BH8 0QA

📞 01202 092 988

✉️ [email protected]